Farringdon Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which Farringdon Removals provides removal and related services in the UK. By making a booking, confirming a quotation, or instructing us to proceed with work, the customer agrees to these terms. For the avoidance of doubt, these terms apply to domestic removals, office moves, packing support, furniture handling, and any additional services agreed in writing. They are intended to create a clear understanding between the customer and the removal company, so that expectations, responsibilities, and limits of liability are understood in advance. In these Terms and Conditions, references to “we”, “us”, “our”, or “the company” mean Farringdon Removals, and references to “you” or “the customer” mean the person or organisation requesting the service.
These terms should be read carefully before any booking is confirmed. A quotation may be provided verbally, by email, or through another written format, but a quote does not become a binding service agreement until the booking has been accepted by us and, where required, any deposit or advance payment has been received. We may amend or withdraw a quotation if the information supplied by the customer is incomplete, inaccurate, or changes before the service date. The customer is responsible for ensuring that all information provided is true, complete, and updated promptly if circumstances change.
Any reference to removals services, house moving services, or similar wording in these terms is intended to cover the core transport and handling services agreed at the time of booking. These terms do not create an obligation to carry out work that was not expressly agreed. Where a service request includes access issues, special handling, packing materials, storage, disposal, or timed attendance, those matters must be discussed and confirmed before the job starts. If a conflict arises between a written quotation and these terms, the written quotation will apply to the extent of the conflict, unless otherwise stated.
1. Booking Process
Bookings may be made by phone, email, written message, or other accepted method. To ensure an accurate quote for removal company services, the customer should provide full details of the move, including addresses, access conditions, inventory size, special items, preferred dates, and any other information reasonably requested. We may ask for photographs, a video survey, or a site visit to assess the scope of work. The purpose of the booking process is to avoid misunderstanding and allow us to allocate the correct vehicle, team size, and time required for the job.
A booking becomes confirmed only when we issue confirmation and any required deposit is received on time. Until confirmation is provided, availability is not guaranteed. We reserve the right to decline any booking request at our discretion, including where the premises, contents, access arrangements, or requested timing create operational or safety concerns. If the customer asks us to proceed before confirmation, any work carried out may be treated as provisional and charged accordingly. In the case of changes to the booking, the customer must notify us as soon as possible, as alterations may affect price, timing, staffing, and vehicle allocation.
2. Payments
Unless otherwise agreed in writing, payment terms will be stated on the quotation or booking confirmation. We may require a deposit to secure a date, particularly for larger or time-sensitive removals. The balance is normally due on completion of the service, before unloading finishes or before goods are released, unless we have agreed different terms in advance. Accepted payment methods may include bank transfer, card payment, or other methods permitted by us at the time of booking.
All prices are based on the information supplied by the customer and on the scope of service agreed. If the actual work differs from what was originally described, we may charge additional costs for extra labour, waiting time, additional mileage, parking charges, specialist handling, extra stops, tolls, or disposal costs where applicable. Any estimate of duration is given in good faith, but it is not a fixed guarantee unless expressly stated as such. Farringdon Removals may invoice for any unpaid charges and reserve the right to recover reasonable collection costs, administrative fees, and interest where payment is overdue.
If a payment is declined, delayed, or reversed, we may suspend the service or withhold delivery of goods until the outstanding amount is paid in full. The customer is responsible for ensuring that sufficient funds are available and that payment details are correct. Any dispute about an invoice must be raised promptly and in writing. Raising a dispute does not remove the obligation to pay undisputed amounts by the due date.
3. Cancellations, Rescheduling, and Delays
The customer may cancel or reschedule a booking by notifying us in writing or by another confirmed method. Cancellation charges may apply depending on how much notice is given, the size of the booking, and whether we have already allocated staff, vehicles, or subcontractors. Where a deposit has been paid, it may be non-refundable in whole or in part if the cancellation is made after the booking is confirmed. If the job is cancelled at short notice or on the day of the move, we may charge the full or partial booked amount to recover lost time and costs.
If the customer is not ready at the agreed start time, if access is unavailable, or if the move cannot proceed because of circumstances within the customer’s control, we may charge waiting time, abortive attendance fees, or costs arising from rearranged delivery schedules. We will use reasonable efforts to avoid unnecessary disruption, but we are not liable for delays caused by traffic, weather, road restrictions, accidents, vehicle breakdown, industrial action, third-party obstruction, or other events outside our control. If a delay occurs, we will try to keep the customer informed and reschedule where reasonably possible.
We may cancel or postpone a booking if we believe the work cannot be completed safely, lawfully, or with the resources originally agreed. In such cases, we may offer an alternative date or revised arrangement. We are not responsible for losses resulting from cancellation caused by inaccurate information supplied by the customer, unsafe access, or failure to comply with these terms. However, where we cancel without reasonable cause after confirmation, our liability will be limited to refunding sums already paid for the affected part of the service.
4. Customer Responsibilities
The customer must ensure that all items to be moved are properly prepared, accessible, and suitable for transport. Fragile items, valuables, cash, jewellery, documents, passports, keys, and similar personal belongings should be carried by the customer unless we have expressly agreed in writing to handle them. The customer should disconnect appliances, empty drawers if requested, and make arrangements for pets, children, and hazardous items before work begins. Where packing is included, the customer must clearly identify items that require special care or that must remain upright.
The customer must have the legal right to authorise the removal, transport, storage, or disposal of the goods concerned. Any property that is locked, concealed, or subject to ownership claims should not be included unless the necessary permissions have been obtained. The customer is responsible for ensuring that parking, loading space, building access, lift reservations, and entry permissions are arranged in advance where required. If any permit, notice, consent, or building management approval is needed, the customer must obtain it unless we have expressly agreed otherwise in writing.
If we provide packing materials, boxes, wrapping, or protective coverings, these remain chargeable unless otherwise stated. The customer should inspect goods at the earliest reasonable opportunity after delivery and notify us promptly of any apparent issues. Failure to report damage or missing items promptly may make it difficult to investigate and may affect any claim. Our team may refuse to move items that are unsafe, prohibited, or likely to cause damage to property, equipment, or persons.
5. Liability and Insurance
We will take reasonable care when handling customer goods, but the nature of removal work means that some risk of minor scuffs, scratches, or incidental damage may arise. Our liability is limited to losses directly caused by our negligence and proven by the customer, subject to the exclusions and limitations in these terms and any applicable law. We are not liable for pre-existing damage, wear and tear, inherent defects, unsuitable packaging, items not properly protected by the customer, or damage caused by unstable stacking, overloading, or poor access conditions outside our control.
We do not accept liability for loss of profit, business interruption, indirect loss, emotional distress, or consequential damages arising from the service, except where such exclusion is prohibited by law. If an item is damaged or lost due to our fault, our liability will normally be limited to the reasonable repair cost, replacement cost, or a fair market value assessment, whichever is lower and appropriate in the circumstances. Any claim must be supported by evidence, including photographs, receipts, proof of value, and details of the alleged incident.
The customer is responsible for maintaining their own insurance for items of high value, sentimental importance, or unusual fragility, unless a separate written agreement says otherwise. If we arrange storage, our responsibility for stored items may be subject to additional storage terms, inventory controls, and insurance limits. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.
6. Waste Regulations and Disposal
If the customer asks us to remove unwanted items, packaging, furniture, appliances, or general waste, such work will only be carried out where lawful and expressly agreed. We will comply with applicable UK waste regulations, including requirements relating to duty of care, controlled waste transfer, and proper disposal routes. The customer must tell us in advance if any item contains batteries, oils, chemicals, paint, asbestos, gas cylinders, clinical waste, or other hazardous materials. We will not collect, transport, or dispose of prohibited materials unless we have specifically agreed to do so and are legally permitted to handle them.
Where waste collection or clearance is part of the job, the customer confirms that they are entitled to authorise disposal and that the items are not stolen, disputed, or subject to legal restriction. We may require the customer to sort waste streams or separate recyclable and non-recyclable materials. We reserve the right to refuse disposal of any item that could create a risk to health, safety, the environment, or our personnel. Any fees associated with lawful disposal, recycling, treatment, or transfer stations may be charged to the customer if not already included in the quotation.
The customer acknowledges that illegal dumping, fly-tipping, and unlawful handling of waste can lead to serious penalties. For that reason, if we suspect that an item has been misdescribed or is unsuitable for collection, we may decline the work, isolate the item, or request further information. The customer remains responsible for the accuracy of any description given. If a waste-related task causes us to incur additional compliance costs because the original description was incomplete or misleading, those costs may be charged to the customer.
7. Force Majeure, Termination, and Governing Law
We will not be liable for any delay, failure, or breach caused by events beyond our reasonable control. This includes but is not limited to extreme weather, fire, flood, epidemic, government action, civil disturbance, road closures, strikes, supplier failure, or power disruption. If such an event prevents or substantially delays performance, we may suspend the service, rearrange the booking, or terminate the affected part of the agreement without liability for resulting loss, except for any refund that may be due for services not provided.
We may terminate or suspend a service immediately if the customer breaches these terms, provides false information, fails to pay, behaves abusively, or creates a safety risk. On termination, the customer must pay all sums due for work completed, expenses incurred, and any reasonable charges arising from the termination. Any property left unattended after completion or termination will be dealt with in accordance with our reasonable storage, notice, and release procedures, and may be subject to further charges where lawful.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service, the quotation, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. These terms form the complete agreement between the parties for the relevant service and supersede prior discussions, drafts, or informal understandings relating to the same booking.